COVID-19 and the University Libraries FAQs
The University Libraries understands and shares the concerns of the campus community regarding novel coronavirus (COVID-19). Our aim is to provide information and updates about the Libraries operations to students and faculty during the University’s period of alternate operations. We know there are many questions being asked at this time. To better serve our Libraries users we wanted to address frequently asked questions that have come our way. If you have questions regarding hours of operation at any of our locations including: the DeLaMare Science and Engineering Library, the Jon Bilbao Basque Library, Special Collections and University Archives, Savitt Medical Library, Teaching & Learning Technologies or Instructional Design, please see the list of questions below. Additionally, if you are wondering when you need to return your materials, or if you are wondering about reserving/using a group study room in the Mathewson-IGT Knowledge Center please see the list below. We want to thank all of our users for their patience as we work to adapt to this rapidly changing situation.
Are all campus libraries open?
The Mathewson-IGT Knowledge Center, DeLaMare Science and Engineering Library, and the Savitt Medical Library are open for limited services and hours.
University Libraries continue to provide virtual support and online resources for research help and Teaching and Learning Technologies. Learn more on our Virtual Support page.
Equipment checkout and returns are available Tuesdays and Fridays from 10:00 am to 2:00 pm. For information call (775) 784-4924 or email email@example.com.
Please check our hours before coming to campus. The situation may change on short notice.
Will the DeLaMare Science and Engineering and Jon Bilbao Basque libraries be closed the rest of the semester?
- DeLaMare is expected to open July 13th. Please check our website and hours for the latest information. DeLaMare staff can be reached at (775) 784-6945 for assistance.
The Basque Library is available by appointment beginning July 13th. Basque Library staff can be reached at (775) 682-5590 or firstname.lastname@example.org for assistance and information.
Can I use Special Collections and University Archives (SCUA)?
Onsite use of archival collections is not available at this time, but we are providing services remotely. Please contact email@example.com for assistance.
Is the Teaching & Learning Technologies/Instructional Design (IDT) office on the 4th floor of the KC open?
Staff are working remotely, but can be contacted for assistance. Staff can be reached by email at firstname.lastname@example.org and can follow up via phone, email, or Zoom.
Is the Savitt Medical Library open?
The Savitt Medical Library is open for limited services and hours.
What does limited services mean?
Not all floors are available, group study, specialty labs, and conference rooms are closed, and some services are not yet available in person. Masks must be worn in all areas of the libraries. Anyone needing a particular department or service should contact them ahead of time and check our hours for up-to-date information. We are not accepting cash payments in any library.
- Can I check out books?
I returned my books. Why are they still showing on my account?
We are quarantining all books upon return. Please allow at least three days for items to be checked-in and removed from your library account. Contact us at email@example.com if you have questions or concerns.
- How can I get research help?
What lendable technology/equipment is available to help support online learning?
Email Daniel Fergus at firstname.lastname@example.org for information on available equipment and to arrange pick up/drop off of any lendable technology.
What about Course Reserves?
Unfortunately, print reserves are not available until further notice. Electronic Reserves is still up and running. Instructors should continue to submit requests through the Course Reserves module in WebCampus. We are able to scan portions of books that were previously available as Hardcopy Reserves as well. Please indicate actual required by date when inputting request so that we can prioritize and meet everyone’s needs. Please also indicate if there is a known student who uses assistive technology so that we make sure that their documents are made accessible as quickly as possible.
My books are due soon (or overdue) and I'm not coming back until fall. Will I be fined?
We will postpone due dates to give everyone ample time to return items. Due dates have been postponed to 8/15/2020 for most University of Nevada, Reno and ILL items. LINK+ renewal limits have been lifted. If more time is needed, please renew online via My Account. Contact email@example.com or firstname.lastname@example.org for specific questions or concerns.
What about Link+ and Interlibrary Loan books? Can I request or return them?
We are not currently able to process Interlibrary Loan or LINK+ requests for physical items such as books or DVDs. We are also unable to obtain e-books via ILL, even under normal circumstances. Please continue to request journal articles and book chapters for the time being. We plan to reinitiate borrowing of books before the beginning of the fall semester.
Can I use a study room at the Mathewson-IGT Knowledge Center?
Unfortunately, study rooms are not available at this time.