@One FAQ

The @One is a technology hub in the Library which offers 100+ PCs and 30+ Macs loaded with the full Adobe and Microsoft suite, as well as specialized audio and video editing software in our Dynamic Media Lab and statistics and engineering software in our Dataworks Lab.

We also provide both large and small scale printing services for all of your academic needs, in addition to a plethora of lendable technology options including headphones, chargers, calculators, cameras, hot spots, iPads, Chromebooks, and much more.

To print in the @One, a user simply needs to sign into a computer with their NetID, open the document to be printed, and select ‘Student Print on Mahogany’ from the print dialog box. Prints will default to grayscale, unless otherwise selected at this time. The user will then need to find a computer and swipe their wolfcard at the corresponding card swipe, which will take payment and then release the job. For full printing instructions – please see our Printing in the Library Guide.

Unfortunately, we do not have the supplies or equipment on hand to be able to keep up with bulk printing requests, such as flyers, handouts, business cards, etc. If you are needing help with this type of a print job, we have compiled a list of alternative local vendors who may be able to better help you with these types of jobs.

Various phone chargers and adaptors, headphones, flash drives, card readers, Protractors, rulers, calculators, button makers, white board materials, and specialty equipment for use within our specialty spaces and labs.

When using Adobe products on the floor, the computer will prompt users to sign in with their account (for licensing purposes). If this is the first time a user has used an Adobe product on campus, they may need to create an account using their University of Nevada, Reno email address, all subsequent logins should allow sign-in with that email address and/or its associated NetID.

For security reasons, a user’s NetID is ‘locked’ after three failed attempts at signing into the account. Accounts will remain locked for a 15 minute waiting period after the last attempted sign in – and any subsequent sign in attempts will restart that waiting period, so it is important to turn off wifi on any devices that may be attempting to use your NetID to connect. If the password for the account needs to be updated, that can be done at the Computing Help Desk.

Items from the Helpdesk check out until the end of that day, typically due 15 minutes prior to the close of the building. If items are needed for longer, please contact us at the @One Helpdesk about extending or renewing loans.

You can view the hours of the @One department and our various services here.

Bring your file on an email, flash drive, or file sharing site to the @One Production Desk (located on the 1st floor of the Knowledge Center). An attendant will review the file to verify size and resolution, pick a paper type, and get your order submitted. Once payment has been received, you will receive an invoice for the order, as well as a phone number to check the status of your order.

Give us a call at 775-682-5696 and we are happy to let you know the status of your poster and/or give you an updated estimated turnaround time.

PNGs or PDFs are our preferred file types. PowerPoint files are not compatible with our current printing software and will need to be exported as another file type – if you need any help with this process, please let us know!

This will depend on the size of your poster and the paper type that you select. Typically, standard sized poster (48”x36”) on standard paper (Satin or Matte) will cost between $25 - $30.

We can guarantee that any academic orders will be completed in no longer than 24 business hours from the receipt of payment. Please note that these are business hours – as we close the Production Desk after 5pm on weeknights and are not open over the weekends.

Please feel free to give us a call at 775-682-5413 for any questions you might have in regards to poster printing.

We have 5 established specialty spaces within the @One that house high-end software and/or equipment for an array of multimedia projects:

• Our Recording Studio provides a recording booth, sound proofing, and even a few musical instruments for users hoping to record music.
• Our Podcast Suite is a space with 4 microphones and an editing station for recording podcasts on campus.
• Our Self-Serve Studio offers a crisp white background, green screen, and various lighting options for users needing a space to capture professional quality photos or videos.
• Our Mastering Suite comprises of several stations with the highest end monitors and software available for in-depth video editing, color correction, and digital graphic design.
• Our @Reality lab houses 4 virtual reality stations, including a driving station and various in-house created content, for those wanting to experience the virtual world. Reservations can be made online or on the tablet posted outside of the lab, consultations are not required for this space.

To utilize our specialty rooms, all that is required is an active NetID and the completion of a brief Canvas module OR a consultation with one of our experts, so that you are equipped to use and get the most out of these spaces. You can access those resources here, or scan the QR codes that are posted outside of these spaces. After that has been completed, you will be given access to our reservation calendar, and you’ll just need to bring a photo ID when checking into the respective space.

We will periodically have a student worker available in our Dynamic Media Lab to be able to help with these types of questions. However, if they are not available or you have more in-depth questions, you can also reach out to Jared Longland for further help.

The DML StorNext is a dedicated storage network drive that is connected via fiber optics exclusively to the Dynamic Media Lab. This storage system is unique on campus because it is designed to maintain data rates sufficient for the editing of high definition video. This storage is provided as a convenience for students and faculty using the Dynamic Media Lab but in no way should be considered 100 percent secure. It is highly recommended that DML users create backups on other forms of storage media such as a portable hard drive or DVD data disc. The DML lab manager can assist those who need help with this operation. The Knowledge Center and Dynamic Media Lab are in no way liable for lost or corrupted data held on this system.

You will need a photo ID to check out equipment within the @One, and depending on the extent of the equipment needed, a training session may be required.

There is a $5 late fee per item per day that it is late. Processing fees may also apply. If you think you will be unable to turn in your equipment on time, please give us a call so that we can look into potentially renewing or extending your loan.

We offer a variety of high-end equipment including cameras, microphones, projectors, hot spots, iPads, Chromebooks, VR equipment, lighting options, speakers, and more. If you would like to see the full extent of equipment available, check out our lendable tech catalogue.

Most items can be checked out for one week, however, we do sometimes allow longer checkouts for some of our items. Give us a call and we would be happy to discuss options with you.

All bookings or extensions need to be made in person or by phone at (775) 784-4924.