University Libraries: Service policy

The University of Nevada, Reno Libraries endeavor to provide assistance and instruction which lead users to independent research, regardless of their abilities. The Libraries are committed to equal access as articulated in the Americans with Disabilities Act (ADA). Patrons with disability-related needs are encouraged to request accommodations. The Libraries provide a positive environment in which an individual's needs can be accommodated and privacy respected. 

Our Commitment to Accessibility

University Administrative Manual: Electronic and information technology policy

The University of Nevada, Reno is committed to ensuring the accessibility of its information technology resources and services as required by the Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act of 1973 (504). 

University ICT Policy

Getting assistance onsite

The Access Services Department provides assistance to users, including those with disabilities, upon request. The following categories of assistance are provided. Library Services training and operations documents include the following information. Staff are aware of these expectations. Users may contact Access Services at (775) 682-5625

Users may ask for assistance at the Access Services Desk for:

  • Assistance in accessing other areas of the building
  • Book paging (retrieval) upon request
  • Wheelchair-accessible lockers (availability varies - request before the first week of classes)
  • Other related assistance as staffing allows (with copiers, printers, Wolfcard machines, etc.

Reference services

  • Appointments for extended reference assistance
  • In the absence of reference staff, circulation staff will assist as staffing levels and expertise allow.
  • Reference assistance is available at (775) 692-5617

Circulation services

  • Retrieving materials from the book stacks
  • Assistance with Illiad, and MARS requests
  • Assistance with the use of computers, catalogs, printers, scanners, copiers, microform readers, and other library equipment
  • Help with requests of interlibrary loan, paging available items
  • Modification of rules about course reserve materials and loan periods depending on the circumstances
  • Use Campus Express service to deliver materials to a more convenient location for the borrower. 
  • Arrange with Document Delivery Service to photocopy or scan materials at established rates if applicable.

Ramps, elevators or lifts provide access to the Knowledge Center and branch libraries. Specific directions for disabled access may be obtained by calling the library branch needed or by referring to a Disabled Accessibility Map, available at public service desks in the Knowledge Center.